NI Services and Support
MA
IN
IN
TA
PL
AN
SERVICE
NEEDS
LO
Y
V
DE
EL
OP
NI has the services and support to meet
your needs around the globe and through
the application life cycle – from planning
and development through deployment
and ongoing maintenance. We offer
services and service levels to meet
customer requirements in research,
design, validation, and manufacturing.
Visit
ni.com/services.
Local Sales and Technical Support
In offices worldwide, our staff is local to the country, giving you access to
engineers who speak your language. NI delivers industry-leading technical
support through online knowledge bases, our applications engineers,
and access to 14,000 measurement and automation professionals within
NI Developer Exchange forums. Find immediate answers to your questions
at
ni.com/support.
We also offer service programs that provide automatic upgrades to your
application development environment and higher levels of technical
support. Visit
ni.com/ssp.
Training and Certification
NI training is the fastest, most certain route to productivity with our
products. NI training can shorten your learning curve, save development
time, and reduce maintenance costs over the application life cycle. We
schedule instructor-led courses in cities worldwide, or we can hold a
course at your facility. We also offer a professional certification program
that identifies individuals who have high levels of skill and knowledge on
using NI products. Visit
ni.com/training.
Professional Services
Our NI Professional Services team is composed of NI applications and
systems engineers and a worldwide National Instruments Alliance Partner
program of more than 600 independent consultants and integrators. Services
range from start-up assistance to
turnkey system integration.
Visit
ni.com/alliance.
OEM Support
We offer design-in consulting and product integration assistance if you
want to use our products for OEM applications. For information about
special pricing and services for OEM customers, visit
ni.com/oem.
P
DE
Hardware Services
System Assurance Programs
NI system assurance programs are designed to make it even easier for you
to own an NI system. These programs include configuration and
deployment services for your NI PXI, CompactRIO, or Compact FieldPoint
system. The NI Basic System Assurance Program provides a simple
integration test and ensures that your system is delivered completely
assembled in one box. When you configure your system with the NI
Standard System Assurance Program, you can select from available NI
system driver sets and application development environments to create
customized, reorderable software configurations. Your system arrives fully
assembled and tested in one box with your software preinstalled. When you
order your system with the standard program, you also receive system-
specific documentation including a bill of materials, an integration test
report, a recommended maintenance plan, and frequently asked question
documents. Finally, the standard program reduces the total cost of owning
an NI system by providing three years of warranty coverage and
calibration service. Use the online product advisors at
ni.com/advisor
to find a system assurance program to meet your needs.
Calibration Services
NI recognizes the need to maintain properly calibrated devices for high-
accuracy measurements. We provide manual calibration procedures,
services to recalibrate your products, and automated calibration software
specifically designed for use by metrology laboratories. Visit
ni.com/calibration.
Repair and Extended Warranty
NI provides complete repair services for our products. Express repair
and advance replacement services are also available. We offer
extended warranties to help you meet project life-cycle requirements.
Visit
ni.com/services.
ni.com
• 800 813 3693
National Instruments • info@ni.com
©2009 National Instruments. All rights reserved. CompactRIO, FieldPoint, National Instruments, National Instruments Alliance Partner, NI, and ni.com are trademarks of National Instruments. Other
product and company names listed are trademarks or trade names of their respective companies. A National Instruments Alliance Partner is a business entity independent from National Instruments and
has no agency, partnership, or joint-venture relationship with National Instruments. 2009-10741-161-101-D
NI [ NATIONAL INSTRUMENTS CORPORATION ]
